Tag Archive: customer service

3 Social Media Myths Stopping Small Businesses From Getting Started

Social media marketing is an easy and affordable way for small businesses to make a greater impact on their communities while attracting and staying in touch with customers. Yet many small business owners are not… Continue reading

Social Media is God’s Gift to Customer Service

Social media is God’s gift to customer service–a valuable opportunity every business should embrace. The best marketing strategy will flop if customers can’t get their concerns addressed. Social media strategies and marketing campaigns must… Continue reading

Social Media Marketing is like Dating Your Customers [infographic]

At the risk of sounding like a country song, I declare: Customers are the heart of your business. When they leave, they take a little piece of your heart with them. Think of… Continue reading

5 Benefits of Social Thinking

Marketing and branding are typically the first reasons businesses begin utilizing social media. The next level of social thinking comes when social media is used to enhance business relationships. Social thinking as a way… Continue reading

Authentic Marketing: An Incomplete Concept

I detest taking my three girls shoe shopping. Even stores with good products and decent customer service can’t figure out how to get families with young kids in and out of their stores… Continue reading

Your Customers Have Social Media & Aren’t Afraid to Use It

Your customers use social media and they aren’t afraid to use it. They use it when they’re happy and use it even more when they’re upset. Even businesses opting not to take part in social… Continue reading

8 Essentials for Facebook Engagement

Facebook doesn’t stay the same. Once we get used to new updates, they shake it all up for us again. As a leader in social media networks, this should come as no surprise .… Continue reading